Shipping policy

At Hue by Hide, we are committed to delivering your favorite beauty products safely and efficiently. Please read our shipping policy to understand how we handle orders, delivery, and associated responsibilities.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders are not fulfilled or shipped on weekends or holidays.

  • You will receive a confirmation email once your order is processed.

Shipping Costs

  • Shipping fees are calculated at checkout based on your order weight, destination, and selected shipping method.

  • Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order directly on the carrier’s website to monitor its delivery status.

Shipping Restrictions

  • We currently ship to select countries. If your country is not available at checkout, we do not ship there at this time.

  • Certain items may be restricted or prohibited by international shipping laws. It is the customer’s responsibility to ensure compliance with local regulations.

Damaged or Lost Items

  • Please inspect your order upon delivery. If your package is damaged or missing items, contact us immediately at huebyhide@outlook.com.

  • We may request photos or additional information to resolve the issue.

  • Hue by Hide is not responsible for delays or damages caused by shipping carriers, customs, or circumstances beyond our control.